5 02, 2010

Toyota: Sorry Seems to Be the Easiest Word

By | February 5th, 2010|Bloomberg Businessweek Columns, Free Podcasts|Comments Off on Toyota: Sorry Seems to Be the Easiest Word

Should we praise someone who does what he or she is ethically required to do? by: Bruce Weinstein The Ethics Guy Podcast:  Toyota.mp3 Akio Toyoda, President of Toyota Motor Corporation, has apologized for his company’s debacle surrounding design flaws with various car models. Should we praise someone who does what he or she is ethically required to do? […]

10 01, 2010

Five Easy Principles?

By | January 10th, 2010|Bloomberg Businessweek Columns|Comments Off on Five Easy Principles?

It’s not enough to know what to do. Understanding why is important, too, so the Ethics Guy explores the deceptively simple guidelines that govern behavior. Over the past four weeks, this column has looked at some ethical questions that arise in professional and personal life, such as the ethics of New Year’s resolutions, whether it’s O.K. to lie to help the company, and collecting for kids at the office. By now, you might be wondering, “On what are you basing your analyses, Ethics Guy?” After all, it would be easy for anyone to shoot from the hip and say what he or she feels is the right thing to do when presented with an ethical dilemma. As a professional ethicist, however, my responsibility is not merely to explain what we ought to do, but, perhaps more importantly, to say why we ought to do it. My ethical obligation to you is to provide good reasons for how we ought and ought not to act. […]

27 09, 2009

The Ethics of Outsourcing Customer Service

By | September 27th, 2009|Bloomberg Businessweek Columns|Comments Off on The Ethics of Outsourcing Customer Service

Sending jobs overseas may be good for the bottom line in the short term, but frustrated customers will vote with their wallets. It’s a familiar scenario: A product you purchased recently has developed a problem, so you call the company’s toll-free number and are connected to a “customer service associate” in India or the Philippines. You describe your problem but have a hard time understanding what the company representative is saying. You try several more times to communicate why you are calling but cannot get information that you can comprehend. You ask to be transferred to someone in the U.S. and are then put on hold for what seems like an eternity. You hang up in frustration and vow never again to purchase anything from this company. […]

4 09, 2009

The Ethics of Multitasking

By | September 4th, 2009|Bloomberg Businessweek Columns|Comments Off on The Ethics of Multitasking

Stop the multitasking madness: Put down the iPod and your BlackBerry, and pay attention to the task at hand By Bruce Weinstein, PhD I’ll never forget how great I thought it was when I first discovered multitasking on my computer. Suddenly it was possible to switch between tasks seamlessly; with multiple windows, tabs, and programs open simultaneously. I could write articles, check e-mail, do research, and build spreadsheets—barely pausing between activities. I felt as if I were doing everything at once. It seems like ancient history now, but being able to move quickly and smoothly from one activity to another on a PC was nothing short of a revelation. […]

19 05, 2009

A Memo to New Graduates

By | May 19th, 2009|Bloomberg Businessweek Columns|Comments Off on A Memo to New Graduates

To: Business School Graduates, Class of 2009 From: The Ethics Guy at BusinessWeek.com Re: Your Future Congratulations! Your hard work and persistence have paid off, and you are now on your way to a successful career in business. […]