Preventing the Death of Customer Care Bloomberg Businessweek...October 25, 2007big-box stores, Bruce Weinstein, BusinessWeek, customer, customer care, customer service, Ethical, Ethics, Ethics Quiz, internet, internet shopping, online commerce, Respect, SocietyComment
The Customer Isn't Always Right Bloomberg Businessweek...March 15, 2007bookstore, Bruce Weinstein, BusinessWeek, customer, electronics, Ethical, Ethics, Ethics Quiz, Honesty, return policy, returns, The Ethics Guy, UnethicalComment
